This General Jackson Showboat cruise turns a simple afternoon into a full-on Tennessee performance. You ride the Cumberland River on one of the biggest paddlewheel boats in the U.S., then settle in for a Southern-style lunch and live entertainment that mixes bluegrass, roots, Americana, comedy, and standout fiddle playing. The whole thing runs with a set schedule, so it’s easy to plan around.

Two things I really like for your trip: the cruise is built for comfort (hotel shuttle plus a big onboard layout), and the show is the main event, not background noise. One thing to consider: you may spend a chunk of the time inside the boat during parts of the program, so if you want constant exterior views, plan for some inside time.

Key Points at a Glance

• Hotel shuttle included so you’re not hunting parking or transit after lunch
• Big paddlewheel ride on the Cumberland River for an easy, scenic break from the city
• Southern buffet lunch with comfort food staples like barbecued meats and macaroni-cheese
• Live band and full show with country variety elements (including comedy and fiddles)
• Easy onboard flow with multiple levels, so you can rotate between eating, watching, and looking out

Entering the Experience: Shuttle Pickup and Where to Meet

This cruise is set up like a plug-and-play Nashville activity. If you’re staying in the city, you’ll have shuttle pickup from Nashville hotels, with the meeting points listed for those not using shuttle. Your main options are River Front Train Station, 108-1 Avenue, or Music Valley Shop, 2416 Music Valley Drive.

Here’s the practical part: plan to reach out at least 24 hours before your tour time to arrange pickup. That small step avoids the usual “What time do we meet?” scramble and keeps you from arriving at the wrong place. Also, bring a printed copy of your voucher. It’s one of those requirements that’s easy to miss until you’re already on the clock.

If your schedule is tight, the cruise time matters. The tour runs about 3 hours, but the exact start time can vary, so always check what’s available for your day. Think of it as a half-day block you can confidently plug into an itinerary.

The Cumberland River Cruise: Views You Can Actually Enjoy

The star setting is the Cumberland River. Even if you’re not the type to study rivers like a geography teacher, the water view does real work here. You get that “Nashville feels different from the river” feeling—especially when downtown and the riverbanks slide by in the background.

One of the nice things about the General Jackson Showboat is that it’s large enough that you can move around. You’re not trapped in one spot. You can look out, then go back inside when you want to eat more comfortably or watch the performance.

That said, there’s one timing reality to know. The tour is show-led, and not every minute is designed for outside sightseeing. Some cruisers find they’re outside only part of the time while the program ramps up indoors. If your priority is uninterrupted skyline views from the deck, I’d treat the “outside time” as a bonus, not a promise. You’ll get scenery, but the schedule can be performance-heavy.

Southern Lunch on a Boat: What the Meal Feels Like

The lunch is part of why this works. You’re not just paying for a ride; you’re getting a full onboard meal plus the entertainment. The food is a Southern-style buffet with comfort staples, including barbecued meats, macaroni-cheese, and indulgent desserts.

A buffet on a boat will never be fine-dining perfection, and the experience should be judged for what it’s trying to do: fill you up and keep you fueled for music. In practice, you can expect basic buffet fare done in a friendly, casual way, with servers circulating to help at tables.

If you’re picky about timing—like you want to eat first, then watch show parts—you’ll like the layout and flow. Because it’s all happening onboard, you’re not juggling restaurant seating. You can grab food, return to your preferred viewing spot, and keep the pace relaxed.

One tip: plan to pace yourself. The meal is meant to be satisfying, and the show runs right alongside it. If you eat fast and then feel stuck waiting, slow down a bit. Take breaks so you can still enjoy the music and the river views without rushing.

The Main Event: Taste of Tennessee and the Live Showband

The entertainment is where your ticket starts to feel worth it. This isn’t only a few songs while you cruise. It’s a full country variety show with live performers onboard—built around bluegrass and Americana, plus comedy and fiddle moments.

You should expect multiple ingredients in the mix:

• Live music from a band onboard, with roots-country energy
• A themed variety format called Taste of Tennessee
• Elements like country comedy and fiddle solos
• A focus on Nashville-style sounds played live as you move down the river

The show is also staged to keep people engaged. You’ll hear more than just background melodies. It’s closer to an old-school music performance you can watch from your seat while the cruise continues around you.

Musically, the fiddle is often the highlight when people talk about the performance quality. If you enjoy instrumental playing, you’ll likely catch at least one moment that feels like a “watch this” section rather than a casual singalong.

And here’s the real value for your trip: the show gives you a snapshot of Tennessee country entertainment in a single afternoon. You don’t have to pick between live music, a meal, and a scenic activity. The cruise ties it all together, and the result is a low-effort way to get the vibe right.

Inside vs Outside: Deck Time, Weather, and Best Ways to Watch

A boat cruise always means weather is part of the plan. On a large vessel with multiple levels, you can handle that better than on a smaller boat. If it’s comfortable, you can spend time on deck. If conditions shift, you can move inside without feeling like your whole day depends on one viewpoint.

Here’s the practical expectation to set: while there’s time to enjoy the river views from outside, the performance may pull more attention indoors during parts of the ride. Some of that depends on the show pacing and how the staff keeps things running.

So what should you do?

• If you want outdoor views, go out early and take a few slow looks as you pass key sights.
• If you want to focus on the music, plan to be inside for the main show segments.
• If you’re flexible, rotate. That keeps both the scenery and the performance from feeling like an either/or choice.

Also remember: drinks can be a separate purchase. If you’re budgeting, decide ahead of time whether you’ll add alcohol or stick to nonalcoholic options. People do mention drink portions as a notable point, so it’s worth planning your spending.

Price and Value: Is $98 a Good Deal?

At about $98 per person, this cruise isn’t a “cheap and cheerful” Nashville add-on. It’s priced like a bundled experience: transport to the boat, a 3-hour activity, a full lunch, and live entertainment in one ticket.

For value, ask yourself what you’d spend if you separated it:

• A live music experience usually costs money.
• A proper lunch outing costs money.
• Getting to the river and back costs money and time.
• A scenic cruise costs money, even when it’s short.

Here, you’re paying for all of those pieces together with shuttle included. That bundling is the real reason the price can make sense. You’re not only buying food and music—you’re buying a smooth flow that reduces transportation friction.

One caution: if you’re someone who mainly wants scenery, your value will depend on how much time you spend outside versus inside. If you mainly care about the show, the price can feel more aligned with your interests.

And yes, there can be hiccups. One account noted an engine issue that prevented cruising on the river, with a refund or reduction offered. That’s not the norm you should plan on, but it does reinforce that the operator handles adjustments if something goes sideways.

Best Fit: Who Will Love This Cruise (and Who Might Skip)

This is a strong choice if you want a classic Nashville-feeling afternoon without overplanning. It fits families, couples, and music lovers who enjoy live performances more than they chase nightlife.

You’ll likely get the most out of it if you:

• Want a single ticket that covers lunch + live music + river time
• Like country variety formats with comedy and fiddle playing
• Prefer an easy, scheduled activity with pickup options
• Would rather relax than coordinate multiple stops in a single day

You might reconsider if:

• You need constant outside deck time for photos and scenery
• You dislike buffet-style meals
• You only want “views first” and don’t care about the show format

Final Call: Should You Book the General Jackson Lunch Cruise?

If you want Nashville entertainment that’s family-friendly, low-stress, and packaged into one smooth 3-hour block, I think it’s a good booking. The live show and the included lunch are the heart of the experience, and the onboard format makes it easy to enjoy without juggling logistics.

If your top priority is long stretches of river views, go in with a flexible mindset about outside time. Treat deck viewing as a bonus, and treat the music as the main attraction.

FAQ

How long is the Nashville General Jackson Showboat Lunch Cruise?

The cruise runs for about 3 hours. Check availability for the starting times on your chosen day.

What’s included with the ticket?

Your ticket includes the General Jackson cruise, lunch, and live onboard entertainment. It also includes shuttle service to the boat.

Do they offer hotel pickup in Nashville?

Yes. Pickup is available at Nashville hotels, and you need to contact the operator to arrange it.

Where does the cruise meet if I’m not using shuttle pickup?

Meeting points are listed as River Front Train Station, 108-1 Avenue, and Music Valley Shop, 2416 Music Valley Drive.

Do I need to bring a printed voucher?

Yes. You’re expected to bring a printed copy of your voucher.

What’s the cancellation policy?

Free cancellation is available up to 24 hours in advance for a full refund.

Can I reserve and pay later?

Yes. The option is to reserve now and pay later, with no payment required today.

Is the cruise wheelchair accessible?

Yes, the experience is wheelchair accessible.

What language is the tour guide?

The live tour guide is in English.

I love that the entertainment is front-and-center the whole time, with a cast that turns Nashville music themes into something you can actually sing along with. I also like the way the ride gives you Nashville in a different frame: bridges, other boats, and the skyline sliding past in the glow of night. One possible drawback is pacing: the time window after dinner can feel tight if you’re hoping for lots of deck wandering and photos before the show starts.

Key things to know before you go

• Departing at 18:00 nightly means you’re booking a proper evening plan, not an afternoon add-on.
• 3 hours of cruising with dinner gives you time to eat while you drift past downtown sights from the river.
• The second act is a dedicated show called Rollin’ on the River, built around Tennessee music styles.
• Assigned seating can affect views if you end up farther back or with pillars in the sightline.
• Food ratings are mixed by item, so think of dinner as part of the package, not a guaranteed fine-dining meal.
• Transportation is included, but the exact pickup experience can vary, so don’t assume it’s a simple walk-on from Broadway.

General Jackson Showboat: a 4-hour Nashville night on the river

This is one of those Nashville activities where the setting does half the work for you. Boarding the General Jackson Showboat puts you on a big American-style paddlewheel riverboat, cruising the Cumberland River with live entertainment in the mix. The result is a night that feels like dinner theater plus sightseeing, without the stress of bouncing between venues.

The big value here is that you get a complete block of time: the experience runs about 4 hours, and it’s structured so you eat, watch, and cruise all in one ticket. At $138 per person, it’s not cheap, but the price is tied to a full production, dinner in the Victorian Dinner Theater setup, and included round-trip transportation. If you want a no-planning night where the schedule is already done for you, that’s the appeal.

You’ll also want to like indoor shows, even if you’re outdoors-curious. The river views are excellent, but the evening’s entertainment is staged so you’ll spend meaningful time inside during key parts.

Boarding and getting seated in the Victorian Dinner Theater

Your evening starts with pickup or meeting instructions, depending on what you choose. Pickup is available at Nashville hotels if you call ahead to arrange it, and there are also meeting points listed at River Front Train Station (108 1st Avenue) and Music Valley Shop (2416 Music Valley Drive). If you’re traveling with a group, it can help to plan your arrival so you’re not sprinting between rides and admission areas.

Once you’re on board, the dining happens in the Victorian Dinner Theater area. In practice, that means your meal experience is tied to the flow of the show, and you’re not wandering freely with your own schedule. One review noted that dining logistics can feel a bit buffet-like, and that could matter if you use a cane, rollator, or mobility support.

Seating is another factor. There is assigned seating, and while many people enjoy the show from their seats, at least a few accounts mention views being less than ideal when placed near the back or at angles with pillars blocking sightlines. If you care a lot about stage visibility, arrive early when you can, and ask about seating placement options if they’re offered.

The Cumberland River cruise: downtown Nashville at night

After boarding, the cruise portion sets the mood fast. You’ll head down the Cumberland River, and the skyline view is the kind you remember: downtown lights, bridges, and other boats sliding by. Even if you’ve seen Nashville from land, there’s something different about seeing the city glow from the water—less traffic noise, more rhythm, and a steady sense of movement.

The cruise timing matters for how you’ll feel during the night. You’re on the river for about 3 hours during the dinner segment, so it’s not a quick loop. Reviews also highlight that some people felt the navigation was smooth with little to no noticeable movement, which can be comforting if you get uneasy on boats.

One small reality check: in normal operations, you should expect a proper cruise. Still, one account mentioned the boat didn’t leave the dock due to engine problems. You can treat that as a rare exception, but it’s worth knowing that mechanical issues are always a possibility with boats.

If weather and water levels become a problem, the trip distance could shrink too. One review described a disruption due to flooding and high river conditions, with the boat going as far as it safely could. If you’re going during a period of storms or flooding, keep expectations flexible.

Musical Road Trip and Rollin’ on the River: what the live show is like

The entertainment is where most people light up. The program is built around Tennessee music, and after dinner you’ll get a second, bigger musical experience called Rollin’ on the River. The idea is that you’ll hear a mix that can include bluegrass, soul, some gospel, and a lot of country, all stitched together into one night of performances.

Earlier in the evening you’ll experience the Musical Road Trip style of storytelling through music. Practically, that means you’re not just watching one genre of act and waiting around. You’re moving through a sequence of numbers, with performers who know how to keep a room engaged.

You’ll also feel the energy of live theater in a way that’s hard to recreate with a playlist. Many reviews call out the performers as talented and highlight strong stage presence, with dancing and vocal work that grabs people quickly. One review also mentions a Blues Brothers-style act, and that kind of familiar, high-recognition performance can help if you’re bringing kids or a friend who usually doesn’t sit still for theater.

Another thing I like about this format: it doesn’t just rely on the boat ride. The show is strong enough that even if you spend most of your time inside, you’re still getting your money’s worth.

Dinner, drinks, and pacing: how to get the night you want

Dinner is part of the showboat package, and quality seems to vary by menu item. Several reviews say the food and service were great and that the staff worked hard to make it special. At the same time, some people report issues like beef being tough, dishes being overly salty, or desserts not landing as well as expected. If you’re a picky eater, think of the meal as a hearty, convenient component rather than the main event.

Pacing is the big practical consideration. One review noted that there wasn’t enough time for photos outside right after dinner before the show began. That’s a key planning point for you: if you want deck photos with the skyline, you should aim to do it during the cruise time, not after you finish eating.

Drinks also show up as part of the vibe. Reviews mention people stopping for drinks after boarding and enjoying the atmosphere with live music while settling in. So if you like a pre-show cocktail, expect that to be part of the culture of the evening.

If you have dietary needs, there’s a good sign buried in the reviews. One account describes staff accommodating a multi-handicapped child who needed soft foods, with pasta arranged so the child could eat with the group. That doesn’t mean every situation is the same, but it does suggest the crew will try when they can. If food matters for you, contact the provider ahead of time when possible.

Transportation and meeting points: avoiding the usual Nashville scramble

This cruise includes round-trip transportation, which is a big help in Nashville. Still, you should understand how it works in real life. Pickup is available at Nashville hotels if you call to arrange it, and there are set meeting points if you’re not using pickup.

One review said transportation details felt misleading and that they ended up using two separate rideshares because pickup wasn’t available where they expected it to be. So treat the pickup option as real, but confirm your exact pickup location based on where you’re staying. If you’re near Broadway, don’t assume pickup will be right at your hotel doorstep unless it’s confirmed.

Also, keep your group dynamics in mind. If you’re traveling with multiple people, ask early how boarding will work with fewer or more mobility needs. One review highlighted smooth help with a rollator, including moving guests ahead of the main line and boarding early so ramps and stairs weren’t a problem. That kind of logistics planning can make the difference between a calm evening and a chaotic start.

If you’re building your night around dinner-time timing, give yourself cushion for traffic, parking, or ride pickup. Nashville can move slow during peak evening hours.

Who this cruise suits best (and when it’s not the move)

This is a strong fit if you want an organized Nashville night with live music and a scenic ride, especially if you like your sightseeing with entertainment attached. It’s also a good match for anniversaries, group outings, and anyone who wants a clear schedule without deciding what to do next.

If you dislike long indoor shows or you’re mainly in it for views, you might find the structure more theater-heavy than expected. A review noted that after cocktail hour, people stayed more inside for the show rather than using the outdoor decks as much as they hoped. If outdoor time is your priority, plan your deck photos early during the cruise segment.

Seating can also change your experience. If you end up in a corner or behind pillars, the stage view may not feel fair for the price. If stage visibility is a must, consider messaging in advance about seating preferences if the company allows it.

Overall, this is best for people who enjoy big-cast performances and want the boat ride to be part of a full evening plan.

Should you book the Nashville General Jackson dinner cruise?

Yes, you should book it if you want a turnkey Nashville night that combines Cumberland River views with a real live production and included transportation. The value makes sense when you compare what you’d otherwise pay for dinner plus a full theater show plus rides to get there. Most reviews tilt strongly toward excellent entertainment, strong staff service, and a memorable skyline-at-night experience.

Skip it or approach with open eyes if your top priority is fine-dining food or maximum deck time after dinner. The dinner is mixed in quality depending on the item, and the pacing can limit outdoor photo time right before the show.

If you’re going, my best advice is simple: arrive early, plan your skyline photos during the cruising portion, and don’t judge the meal until you’ve seen how the night is paced. When the show hits, that’s where this experience earns its repeat-booking reputation.

FAQ

What time does the cruise depart?

It departs at 18:00 every evening. Check availability for the exact starting times.

How long is the General Jackson Showboat dinner cruise experience?

The experience runs about 4 hours in total.

What’s included in the ticket price?

Your ticket includes the General Jackson Showboat Dinner Cruise, dinner, and live entertainment, plus round-trip transportation.

Where are the meeting points if I’m not using hotel pickup?

The listed meeting points are River Front Train Station (108 1st Avenue) and Music Valley Shop (2416 Music Valley Drive).

Is the cruise wheelchair accessible?

Yes, the experience is wheelchair accessible.

Can I cancel and get a refund?

You can cancel up to 24 hours in advance for a full refund.

Two things I really like: the live entertainment (music, comedy, and dancers on the dinner sailing) and the way the meal is built into the experience, not just an extra add-on. One thing to plan for: getting around the ship and finding your ideal viewing spot takes timing, especially if you’re watching accessibility or you want the best deck seating.

Key things that make this cruise worth your time

• Paddle-wheel showboat cruise on the Cumberland River, with skyline views from the water
• Live comedy and music during the meal, plus a bigger production on dinner departures
• Victorian-style theater dining setup before the show starts
• Lunch vs dinner timing so you can choose daylight views or evening lights
• Vegetarian and gluten-free options available with advance notice
• Smaller group size (max 25), which helps keep the experience feeling easy

General Jackson Showboat in Nashville: the 4-hour rhythm

This is a compact Nashville day plan that doesn’t require mental math or multiple reservations. The cruise runs about 4 hours, and it’s designed to flow: you get on the boat, eat, and then settle in for live entertainment while you’re moving along the Cumberland River.

What makes it a good value is that the ticket is doing several jobs at once. You’re paying for the ride, the meal, and the show, and you’re not spending extra time figuring out transport once you’re booked. If you’re staying downtown, the included pickup (from select hotels) makes the whole thing feel low-stress.

Pickup, meeting point, and how to get the best seats

You’ll either meet at the start location at 2812 Opryland Dr, Nashville, TN 37214, or you’ll be picked up from select downtown Nashville hotels (round-trip transportation is included for those areas). You’ll use a mobile ticket, and the operator will confirm your booking.

Here’s the practical part: the ship has multiple levels, and the nicest spots can fill fast. A good move is to get onboard early and spend a few minutes outside when you can. Then, when it’s time to go to the dining area, go promptly. The dining portion runs on announcements, and if you miss the moment, you may end up with less ideal seating.

If you care about accessibility: there’s an elevator, but it may not reach every level the way you’d hope for the top floor. If mobility matters, tell them ahead of time and give yourself extra margin to move comfortably.

The Cumberland River cruise: skyline views and a bridge photo stop

The experience takes you along the Cumberland River with time to enjoy riverbank scenery and Nashville’s downtown look from the water. The cruise also includes a stop to view the Cumberland River Pedestrian Bridge, which gives you another easy landmark moment during the outing.

Two timing notes matter here.

1. Lunch departures run in the late morning, so you get more daylight for city views.
2. Dinner departures head out in the early evening, which tends to make the skyline feel more dramatic once the light shifts.

Either way, this is a great choice if you want Nashville visuals without bouncing from one parking lot to another. You also get something you don’t get on a typical hop-on bus: the motion of the river and the way the skyline comes and goes between buildings.

The Southern meal setup: what included means for your appetite

Once you board, you’ll spend time on the outdoor or indoor decks for the scenery. Then you go into the onboard dining space, which is set up in a Victorian-style theater format so you can settle in for the meal.

The meal is a traditional Southern spread (served as a buffet), and you should come with a real appetite. Even with the show running during the evening option, the food is meant to be substantial rather than snacky. After the main meal, you’ll shift your attention to the performance.

A key detail: additional food and beverages aren’t included. The ship has bars, and you can usually grab drinks there, but you should assume you’ll pay extra if you’re ordering mixed drinks or cocktails.

Dietary needs

Good news: vegetarian and gluten-free meals are available if you request them in advance. If you have a serious allergy, don’t rely on a last-minute fix—send your request ahead of time so the kitchen has a plan.

The onboard show: music, comedy, and the bigger dinner production

This part is the reason most people remember the cruise—not because it’s artsy and quiet, but because it’s built for energy and participation.

During the meal, you’ll enjoy live comedy and music. On the dinner show, the production ramps up with a live orchestra and talented dancers. It’s the kind of show where performers keep the room engaged and the timing stays tight with the evening atmosphere.

One extra tip from the vibe of the experience: if you want photos, do it while you’re outside when downtown is in view, especially on the evening sailing. The skyline looks best before the indoor show fully takes over your attention.

Also, this is family-friendly entertainment. It’s not a stuffy theater. You’ll feel like you’re at a polished dinner show in a warm, upbeat Nashville way.

Lunch vs dinner: which departure makes more sense for you?

Choosing between lunch and dinner is mostly about what you want more: daylight views or the nighttime show feel.

Take the lunch cruise if you want

• More time in daylight for city skyline views
• A lighter start to your evening (and fewer late-night logistics)
• A classic Nashville outing that still feels “complete” without going too late

Take the dinner cruise if you want

• Evening ambiance and a more dramatic skyline
• The larger production, including live orchestra and dancers
• A true night-out vibe where you’re basically busy for the whole 4 hours

If you’re unsure, I’d lean lunch for first-timers who want the views and are wary of getting back late. Dinner is the better choice when you want the full stage-style show experience.

Who this cruise fits best (and who might want a different plan)

This tour is a strong match for:

• Couples who want a fun, organized Nashville activity without a lot of planning
• Families looking for a straightforward entertainment-and-dinner format
• Anyone who wants Nashville’s skyline in a different way than from a road viewpoint

It may be less ideal if:

• You’re traveling only for food and hate buffets
• You strongly prefer quiet sightseeing (this is a show-forward experience)
• Mobility is limited and you need specific vertical access at every level without delays

The ship can be a little tricky in places, so if you use a walker or need step-free routes, it’s worth checking the layout with the operator before you go.

Practical tips that make the experience smoother

A few things can turn a good cruise into a great one:

• Arrive early enough to get settled before seating gets assigned during the meal.
• When you’re moving to the dining room, go right away when you hear the call.
• Spend time outside before the show begins. Evening views are worth the brief cold-to-warm transition.
• Plan on paying extra for drinks since beverages aren’t included.
• If you have diet needs, request vegetarian or gluten-free meals ahead of time.
• If accessibility matters, ask for ADA-compliant vehicles with 48-hour notice and confirm what elevator access looks like for your needs.

These aren’t small details. They affect your comfort and how much you enjoy the views.

Should you book the General Jackson Showboat cruise?

If you want a Nashville experience that mixes sightseeing, a hearty meal, and an upbeat onboard show, this is one of the easiest ways to do it. The price can feel high at $111.71 per person, but when you factor in hotel pickup (from select downtown hotels) plus a meal plus live entertainment for about 4 hours, it holds up as a packaged evening.

I’d book it if you’re the type who enjoys live performance and doesn’t mind a buffet setting. I’d think twice if you need total quiet, have very specific mobility requirements, or you’re trying to squeeze in a lot of other Nashville stops the same night.

FAQ

How long is the General Jackson Showboat cruise?

The cruise is about 4 hours.

Do I choose lunch or dinner?

Yes. You can book a lunch or dinner cruise.

Is hotel pickup included?

Hotel pickup and drop-off are included, but only from select downtown Nashville hotels.

Where does the tour start?

The meeting point is 2812 Opryland Dr, Nashville, TN 37214, USA.

What entertainment is included on board?

You’ll enjoy live entertainment including music and comedy. The dinner option also includes a live orchestra and talented dancers.

Is the meal included, and is it buffet-style?

Yes. You’re served a traditional Southern meal on board as part of the cruise experience. Additional food and beverages are not included.

Are vegetarian or gluten-free meals available?

Vegetarian and gluten-free meals are available if you request them in advance.

Is the experience accessible for people with mobility needs?

ADA-compliant vehicles are available for most tours if you provide 48-hour notice. An elevator is available on board, but it may not reach all floors.

What’s the cancellation policy?

You can cancel for free up to 24 hours in advance for a full refund. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.